Craft a Clear Message, Manage Emotions, Focus on a Solution
Title rated 4.3 out of 5 stars, based on 5 ratings(5 ratings)
Book, 2016
Current format, Book, 2016, , All copies in use.
Book, 2016
Current format, Book, 2016, , All copies in use. Offered in 0 more formats
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
* Uncovering the root cause of friction * Maintaining a positive mind-set * Untangling the problem together * Agreeing on a way forward
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